Booking
Is my deposit refundable if I have to cancel?

You must provide a notice of cancellation at least 14 business days prior to your first available pick up date to get a refund. Refunds will be paid by company check within 30 days of cancellation. We understand last minute emergencies can occur and will work with you, however, during peak season, we often have a waiting list. If we call to come get your car and you tell us Oh I do not need you to pick me up, we would keep your deposit. Please allow ample time to cancel so we can fill your spot with another client’s car.

How far in advance should I schedule the transport of my vehicle?
We ask that you call us before booking your flight. We are booking up to six months in advance. If an immediate pick up is necessary; we will do everything possible to get you assigned to one of our carriers. Sometimes we utilize a select few owner operators to help us out during peak season and with last minute moves. Our owner operator partners provide us with proof of up-to-date insurance and must meet our rating standards.
Is there really such thing as door-to-door service?
Door-to-door service means the truck driver will get as close as he can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are 80 ft. long and weigh 80,000lbs and need lots of space to maneuver and turn around. Transporters may be restricted by narrow streets, low-hanging trees, low bridges (downtown Chicago) speed bumps or tight turns; the driver may ask you to meet the truck at a shopping center or large parking area close by. In most cases you WILL be required to meet the driver at a destination like this close to your home.
Payment
What forms of payment do you accept?
We require a deposit to reserve your spot on the transport Established clients may pay by personal check on delivery. We offer a safe & secure pay by check online free of charge, We accept MC, Visa & American Express with a 3% convenience fee added to all charge cards. Any remaining balance will be due to the driver at pick up or destination unless you are paying by credit card. Credit Card payments and check online must be made in advance of your transport. We also accept cashier’s check or money order made payable to Young’s Transport or cash.
Delivery
Can you guarantee a pick-up or delivery date?
Young’s Transport will make its best attempt to accommodate your needs. Some companies charge extra for what they may call “expedited service” but all that means is they send a flatbed to pick up the vehicle and take it to a holding yard. We work within a 2-3 day window for pick up & delivery. If you are located in Lee or Collier counties we are available for drop off or pick up of your vehicle Mon-Fri 9-4 upon prior arrangements at 17001 Alico Commerce Court #408, just 3.5 miles from The SWFL Airport exit 128 West to our office on the left . We will not guarantee any specific delivery date due to unexpected delays as in weather, traffic, breakdown driver illness etc… When booking your move with Young’s Transport, you will be provided with an estimated transit time that your shipment will take and we usually can provide you with YOUR DRIVER’S cell phone # and you will be able to stay in touch with him or us at the office for a better time frame while in transit.
Do I have to be present for pick up or delivery of my vehicle?
Yes, we request you, or a designated person age 18 or over be present upon pick up or delivery of your vehicle. An inspection is performed on your vehicle and a contract bill of lading must be signed. If you are not able to be there, please contact our office at 239-288-7225 and we will be happy to help you.
Is there really such thing as door-to-door service?
Door-to-door service means the truck driver will get as close as he can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are 80 ft. long and weigh 80,000lbs and need lots of space to maneuver and turn around. Transporters may be restricted by narrow streets, low-hanging trees, low bridges (downtown Chicago) speed bumps or tight turns; the driver may ask you to meet the truck at a shopping center or large parking area close by. In most cases you WILL be required to meet the driver at a destination like this close to your home.
Packing
Can I pack personal belongings in my car?
According to the Federal Motor Carrier Safety Administration’s (FMCSA) rules and regulations, the transportation of household goods, personal items, firearms or ammunition and combustible containers is prohibited We limit the weight added to the vehicle to 50 lbs. Do Not Fill your gas tank. Vehicles should have less that 1/2 a tank of fuel. NO prescription medications, perishables, live plants, ammunition, sentimental items, time sensitive items or cash should be left in the vehicle. NO items should block any windows of the vehicle. Our trucks have to go through every scale in each state and every pound counts. The transports must be of legal weight or we have to pay overweight fines in each state and some states will not allow the transport to leave the scales until the driver makes the transport legal (removing items from vehicles). We are not responsible for any personal items left in your car. You risk possible damage to your undercarriage which the carrier is not responsible for.
Why Youngs?
Why choose Young’s Transport to ship my car:
We are an honest and reliable company. We have been in business in SW Florida since 1997 earning your business. We are open for you to drop by to visit Monday-Friday. Don’t you want to KNOW who will be handling your shipment? Our drivers are experienced in the auto transport industry. They are all subject to Federal DOT random drug screenings and medical exams. Drivers carry cell phones to keep in touch with our office and the clients. PLUS you are dealing with the owner, Dana (Young) Miller, as she works in the office every day. She is here to assist you. Most of our business comes from our many satisfied customers referring us to their friends, family and neighbors.
Is There Such A Thing As Paying Extra For a Lower Insurance Deductible or for Extra Insurance?
NO WAY! The client will always have a ZERO DEDUCTIBLE at no additional cost during transport. You should never have to pay to decrease a deductible because the carrier pays the deductible in the case of a claim. Do not be fooled into paying extra fees for what you are entitled to. There is no need for “extra insurance”. BEWARE of any company suggesting this. Again these companies are usually BROKERS who do not have insurance themselves and rely on the carrier in hopes that they have insurance.
How do I know if the company I am looking at is a carrier or just a broker?
Young's Transport Inc is a Carrier.  We actually own trucks and have our own drivers.  We carry the insurance that covers your vehicle while in transit. The easiest way to know if you are dealing with a broker or a carrier is to look up the company on the FMCSA Licensing and Insurance page. ( li-public.fmcsa.dot.gov ) A Broker will be listed as a Broker with a Bond or Trust Fund. A Carrier will be listed a a Contract carrier and insurance will be listed under BIPD
What is the difference between a “Car Carrier” and a “Broker”?
Many companies you find on the internet today are ONLY BROKERS (middlemen) they do not own their own trucks. Brokers rely on carriers like Young’s Transport to transport for them. Brokers initially give a low price quote in an attempt to book the client. After the deposit is made, the quoted price is usually so low that they can’t secure a truck to transport the vehicle. The broker then calls you and tells you it will cost more than the original quoted price. Your situation then becomes either you pay the new inflated price or you lose your deposit. Brokers do not own trucks, they rely on internet load boards where they post your car for carriers to see in hopes that somebody will want to ship your car. In many cases the brokers offer to pay carriers such a small amount and keep more than their percentage that many reputable carriers, such as Young’s Transport, will not move the listed vehicle. Brokers can quote low prices because they do not have drivers to pay, fuel to buy, truck and insurance payments etc. Many of them run their business out of their homes. BEWARE OF THE CHEAP PRICES!! The lowest price is not always the Best service. On the other hand, we own our trucks and guarantee our quotes unless fuel increases overnight by at least .15 per gallon. In addition, you can call your driver directly and get “REAL-TIME” location of your vehicle and we also utilize a GPS tracking service to locate our trucks. We give you piece of mind. There are times where you get what you pay for. Shipping your car is one of those times.
Insurance
Is my vehicle insured during transport?
Absolutely, Young’s Transport carries an up-to-date cargo policy with no deductible to you. In the event of carrier neglect or an accident we would fully take care of damage. The only time your insurance would take over is an “act of god” i.e. hurricane, tornado etc. However we DO NOT insure your household goods left in your car. Any items left in the car are at your own risk.
Insurance Coverage
FMCSA requires us to carry liability insurance by law. In 2011 the FMCSA ruled that we do not have to carry Cargo Insurance. (Your vehicle would be our cargo). Young’s Transport’s philosophy is that we prefer to protect our company and your vehicle by continuing to carry Cargo coverage. Our Cargo insurance covers your vehicle while it is on our transport. If you place any personal items in the vehicle, they will not be covered by our insurance as we are an auto transport company, not a “common goods carrier”.
WHAT DOES “BONDED” MEAN?
Many internet brokers boast that they are “Bonded and Insured” for your protection. The FMCSA requires brokers to carry a $75,000.00 surety bond or trust fund. This does nothing to protect you, the consumer. It is designed to protect carriers such as Young’s Transport. The bond or trust fund is in place in case the broker doesn’t pay the trucking companies what is owed for transporting your vehicle. Trucking companies can file against their bond/trust fund in hopes of being paid. As a Carrier, we have worked with brokers over the years. The honest brokers tell the client they are a broker and they price the freight (your car) at an honest price so they can find a carrier to move your vehicle. They also verify the carrier has up-to-date insurance coverage that does protect the consumer. The problem? Consumers do not always know the difference.
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